Q: ARE EMPLOYEES IN BRANCHES HEALTHY?
A: Yes. Employees are given paid sick days and have been instructed to stay home if they are sick.
Q: IS THE CASH SANITIZED BEFORE GIVEN TO THE MEMBER?
A: No. We are unable to ‘sanitize’ currency before it is given to members. We recommend additional hand washing when handling cash.
Q: ARE YOU GOING TO CLOSE YOUR BRANCHES?
A: At this time, we are only closing our lobbies. We are still providing drive-thru service. Any additional changes to our operations will be posted here on our website.
Q: IF BRANCH LOCATIONS ARE CLOSED WILL ALL MY DIRECT DEPOSIT AND AUTOMATIC PAYMENTS STILL BE MADE?
A: Yes. All automatic files will be processed with no anticipated interruption.
Q: IF A MEMBER IS FINANCIALLY IMPACTED DUE TO LOSS OF WORK OR PAY ARE THEY STILL EXPECTED TO MAKE THEIR LOAN PAYMENTS?
A: Yes. Loan payments are expected by their payment due date, but extenuating circumstances will be reviewed on a case-by-case basis. If you anticipate having trouble making your scheduled payment, please call us at 636-343-7005.
Q: IF BRANCHES CLOSE HOW WILL I GET CASH?
A: You can use an ATM or get cash back with your debit card at most retailers.
Q: HOW MUCH CASH CAN I GET FROM AN ATM?
A: You can get $500 per day. If you require a larger amount, please call our Call Center at 636-343-7005 to discuss your options.