| We are closely monitoring the emerging COVID-19 (coronavirus) public health threat and taking precautions to ensure our members and employees remain as safe as possible. Our business continues as usual Rest assured that our standard business processes and commitments remain in place. We will continue to serve you and service your accounts as we always have. We have comprehensive data protocols and business continuity plans that allow us to move forward with all normal business functions. We are here to help If exposure to COVID-19 has impacted you financially, please notify us and we will work with you to determine next steps. As always, we are here to serve your financial needs as you need them, when you need them. Our approach Alliance Credit Union continues to monitor developments related to the coronavirus situation across the country. We are committed to keeping everyone informed and are taking proactive measures to ensure the safety and wellness of our employees, our members and the continuity of our credit union.While the current impact of COVID-19 (coronavirus) is still evolving, it does not appear to pose a direct threat to Alliance Credit Union operations. Planning and preparation This is a fluid situation, and we will continue to be informed, prepared and nimble in addressing and implementing our approach. We have our senior management team addressing all topics such as workforce policies, third-party readiness and additional cleaning and hygiene needs. We have plans in place across our organization to ensure both our employees’ safety and the sustainability of our business operations, so we can continue to meet and exceed the needs of our members. Banking with Alliance Credit Union Our members can bank virtually anywhere, anytime with the Alliance Credit Union app and Virtual Branch through alliancecu.com. If you haven’t already: ● Enroll in Virtual Branch through alliancecu.com ● Download the Alliance Credit Union Mobile App ● Enroll in remote deposit capture This will allow you to: ● Access your accounts and see your balances, transactions and other important details. ● Deposit checks, make payments and transfer funds ● Perform most routine functions pertaining to your account relationships. If you are feeling ill, we ask that you avoid visiting a branch. Please use our drive-ups located at the following branches: Fenton, Hazelwood, Jennings, and Hwy K in O’Fallon. Key questions and answersWho are you relying on for your information? We are working with various trade groups and clients such as yourself, but also rely heavily on external parties including the World Health Organization (WHO), the Centers for Disease Control (CDC), the Department of Health and Human Services (HHS), the State Department and local health departments for their guidance and any restrictions they put in place that may supersede our current planning. Are you continuing to update your planning? Our senior management team is continually monitoring the situation and making adjustments to our plans as the situation evolves. Does your planning include alternate worksites or work-from-home options? Our planning allows for departments to take advantage of their assigned alternate worksites and work-from-home strategies as appropriate. We will continually monitor service levels to make sure members continue to receive the service they are used to. Are you working with your third-party providers on their planning? We review our third-party documentation on a regular basis but have also been following up with key providers to determine how they are managing the current situation. We are addressing any concerns directly with them. What is Alliance Credit Union doing to avoid payment processing issues? Business continues as usual at Alliance Credit Union and we are fully prepared. We have business continuity plans in place to effectively respond to numerous situations. Alliance Credit Union is also working in close communication with the payment processing networks such as the Federal Reserve and card networks. Members should not expect an interruption to Alliance Credit Union payment services as a result of the coronavirus situation. This includes your ability to send or receive payments such as immediate payments via wire transfer, card payments and payment receivables. Does this affect how I bank? Our online banking and mobile applications remain available 24/7 for your convenience. You can check balances, view transactions and make payments without any interruption, just as you’re used to. Speak with someone If you have questions about COVID-19 as it relates to your relationship with Alliance Credit Union, please connect with our phone center at 636-343-7005. |
| Kind regards, Alliance Credit Union |