Before you leave… Fill this out!
For your protection, our fraud screening service keeps a close eye on suspicious card activity, including when you travel. Please fill out this form or call us before you leave and we will note your account and help minimize authorization issues while you are gone. You may reach us toll-free within the United States at 1 (800) 541-6131.
If you have authorization issues while traveling, you may call our fraud screening service directly 24 hours a day, 7 days a week. In the United States, the toll-free number is 1 (800) 262-2024. From out of the country, the number is 1 (973) 682-2652.
Important Notice of Fraud Against VISA Debit Cards
Alliance Credit Union has learned that a series of fraud rings abroad are actively targeting VISA debit cardholders for the purpose of conducting fraud on their accounts. These incidents have caused Alliance Credit Union and other financial institutions to block some international VISA card transactions. Before you travel, make sure you know where and how you can use your debit card. Please be assured that Alliance Credit Union’s systems and databases are secure and that they are not the cause of these occurrences.
What This Means for Alliance VISA Debit Cardholders
For the protection of our members, Alliance Credit Union is blocking members from using their VISA Debit cards while traveling in the following countries:
- Democratic People’s Republic of Korea & Republic of Korea
- Macedonia, The Former Yugoslav
- United Arab Emirates
Your card will be blocked for all online and telephone transactions (or any transaction where you are not present) for the following countries:
- Antigua and Barbuda
- Bosnia and Herzegovina
- Cayman Islands
- Costa Rica
- Czech Republic
- Dominican Republic
- El Salvador
- Hong Kong
- Iran, Islamic Republic of
- Moldova, Republic of
- Netherlands Antilles
- New Zealand
- Puerto Rico
- Russian Federation
- Saint Kitts and Nevis
- Saudi Arabia
- Sierra Leone
- South Africa
- Sri Lanka
- Syrian Arab Republic
- Taiwan, Province of China
- Trinidad and Tobago
- United Kingdom
- Viet Nam
- Virgin Islands, British
- Virgin Islands, U.S.
Unfortunately, the list of countries targeted changes frequently, so we encourage members to visit our Web site regularly to keep informed about emerging concerns – especially prior to traveling out of the country. Or call us at 1 (800) 541-6131 for an updated list.
Alliance Credit Union VISA debit cardholders are protected with $0 fraud liability. This means that, as an affected cardholder, you are not responsible for any fraudulent charges that appear on your account as a result of fraud.
If you are planning to travel to any of the countries listed above, Alliance Credit Union recommends the following:
- Bring Travel Money Debit cards. Be sure to keep your receipts separate from Debit Cards so that you may have them replaced if they are lost or stolen. Travel Money Debit Cards are available from Alliance here.
- If unable to use your VISA debit card, use a credit card to make purchases. Find information or apply for an Alliance VISA credit card here.
What to Do if Your Card or PIN Are Compromised
Should you learn that either your card number or PIN have been compromised, please contact Alliance Credit Union’s Call Center at 1 (800) 541-6131 during our hours of operation or visit one of our branches. After hours, please call 1 (800) 472-3272 to report your card lost or stolen.
Please be assured that we are taking every step necessary to respond immediately and provide uninterrupted service to you. Should you have additional questions, please contact us!
For a complete list of blocked merchants, call us at 636-343-7005.